Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at steletech.company@gmail.com. Please note that returns will need to be sent to the following address: [Hong kong]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at steletech.company@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at steletech.company@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us [steletech.company@gmail.com]Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

[steletech.company@gmail.com]

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At Steletech we want you to feel confident when shopping with us. If you change your mind about your purchase, you may have the right to cancel your order and return your products in accordance with applicable consumer protection laws.

1. 14-Day Right of Withdrawal

If you are a consumer located in the European Union or another jurisdiction where a statutory withdrawal period applies, you generally have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.

The 14-day period begins on the day you, or a third party designated by you (other than the carrier), receives the goods.

If your order contains multiple items delivered separately, the withdrawal period generally begins when you receive the final item.

2. How to Exercise Your Right

To exercise your right of withdrawal, you can:

Use the "Returns and Cancellations" link available on our store; or
Contact us directly using the contact information provided below.

When submitting a return or cancellation request, please provide your order number and the products you wish to return.

After submitting a request through our store, you will receive an automatic confirmation acknowledging that we have received your request.

You do not need to provide a reason for exercising your statutory right of withdrawal.

3. Returning Your Products

After notifying us that you wish to withdraw from your purchase, you must send the products back to us without undue delay and, in general, no later than 14 days after notifying us of your decision to withdraw.

Products should be returned in a condition that allows us to verify their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Please contact us before returning your order so that we can provide the correct return instructions.

Do not send returns to an address other than the one provided by our customer support team.

4. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the direct cost of returning the product.

We will clearly communicate any applicable return shipping requirements before you complete your return.

If you received a defective, damaged, or incorrect item, please contact us before returning it so we can provide the appropriate instructions.

5. Refunds

Once you exercise your right of withdrawal, we will refund the payments we have received from you within 14 days.

We may delay the refund until:

We have received the returned goods; or
You provide evidence that you have sent the goods back,

whichever occurs first.

The refund will generally be made using the same payment method used for the original purchase, unless you have expressly agreed to another method.

Where required by applicable law, the refund will include the standard delivery cost you originally paid. Additional costs resulting from your choice of a more expensive delivery method will not necessarily be refunded.

6. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply to certain products where an exception is permitted by applicable law.

Depending on the products offered by SteleTech, these may include:

Perishable goods or products that deteriorate or expire quickly.
Personalized or custom-made products made according to your specifications.
Sealed products that are not suitable for return for health or hygiene reasons once the seal has been opened after delivery.
Other products for which the applicable consumer protection laws provide an exception to the withdrawal right.

For example, certain pet hygiene products, grooming products, or other products intended for direct personal or animal use may fall within a hygiene-related exception if applicable law permits it and the product has been unsealed after delivery.

Any applicable exception will be communicated to you where required before or at the time of purchase.

7. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photographs or other evidence of the issue where appropriate.

Your statutory consumer rights regarding defective or non-conforming products are not affected by this Return & Refund Policy.

8. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

If the order has already been shipped, you may still exercise your applicable statutory withdrawal rights after receiving the goods, subject to the conditions and exceptions described in this policy.